Unfortunately we have no control over the quality of what goes up on Mash.ie. However, like many sites similar to this, you can leave a review to warn people off other users from buying the product. Another option is to contact the seller with the problem you have. Here is how to do this:
- Step 1: Go to the product page that you bought
- Step 2: Click on the button “Seller Info”
- Step 3: Click on the seller’s name. This will bring you to the seller’s store.
- Step 4: You will see a contact form on the right hand side. Fill this in and the seller should be in touch with you within a couple of days.
- Step 5: If you do not hear back from the seller, contact us and we will intervene then but most problems are usually resolved this way.