There's a problem with my purchase.

We love happy customers, so, we thought you’d like to know that taking the following steps in order, is the fastest and best way to get issues resolved…And keep you happy.

1. Get in touch the Seller directly and see if they can resolve your problem. Please allow 2 working days for them to come back to you
2. Contact our helpdesk with your purchase Order Number. We will try to resolve
   your issue with the Seller ASAP
3. If we cannot resolve the issue, we usually offer a refund*

While we will always do our best to be fair to customers, unfortunately, we cannot refund a purchase unless there is something wrong with the product itself. So, to avoid disappointment, please make sure to check a product thoroughly before ordering it.

We can also only refund customers if a product is no longer available on the site up to 90 days after purchase. Please make sure to download your purchase as soon as possible after buying it.

Please do not use PayPal dispute service until you have followed our complaints' process. If you do use PayPal's service instead of Mash.ie's process and Mash loses money as a result of this, your account will be terminated. While we don't like doing this, we cannot be out of pocket because our policies haven't been followed. We try to be absolutely fair in all transactions and will issue a refund in all genuine cases.